On May 4th, I placed FOUR orders for flowers, two of which were going to two other states. I had never used this company before so this was my first time using them.
Towards the end of the online order, it asked me to check a box that said in the event that the flowers for the arrangement are not available, then others would be substituted AND that the substitution would be of THE SAME OR HIGHER VALUE THAN THE ORIGINAL ORDER PLACED plus they'd make it look as close to the original arrangement as possible. What arrived doesn't look close to anything of higher value than what I ordered. I thought I had to check that box to be able to place the order. The first woman agent on the phone (there were several times I called over a two day period) told me that I didn't have to check it.
Um, then why have it there at all? Why would someone want to drop at minimum $60 per order and say, "Oh, just send whatever you have laying around"? Of course not! They want exactly what they selected and paid for.
So far, one order hasn't shown up...mine...flowers for me. Everyone else's arrangements were received. I asked them to send me pictures of what they got. I got super pissed off at what I saw.
I'm too embarrassed to say, "Hey, you should have gotten these much prettier flowers but they sent that instead". I just dropped over $200 for this *** company and these so-called *** florists to send my family members *** flower for Mother's Day! I could have gone outside, cut some wildflowers and grabbed some branches off my trees, stuck them in a shitty, dollar store vase (not even one of the vases I selected arrived) and call it an arrangement. That's what these arrangements look like!
So here are four different florists in three different states and cities and all of them did an epic fail job. All of the arrangements were supposed to have roses. Not one of them has a single rose in it. The one arrangement that hasn't arrived I can't say if it will be the correct one I selected but going by what I read on here and what has been received so far, I'm not holding my breath nor will I accept the flowers if they do bother to send them out.
Oh, and that little "service" of bringing them to your door...$17.99. Yeah, a complete waste of money. So now to see what my options are and see if I can get a refund for all of this. Down below, if you can believe it, two of those arrangements are supposed to be the short, pink one and one is supposed to be the tall, pink one.
Could you guess they are supposed to be the closest they could come to being the original arrangement? I don't think they look anything like the ones I selected. There're only three there because, again, by the time I finished writing this, two days had gone by and no delivery of the fourth arrangement. I am going to push for a refund of the no-show arrangement and some kind of refund on the other three.
I will never use this business again. I don't know how they can stay in business with such terrible florists.
Product or Service Mentioned: Teleflora Arrangement.
Reason of review: Poor customer service.
Monetary Loss: $240.
Preferred solution: Full refund.
I didn't like: Service.