I ordered a "premium" $129 heart shape bouquet of roses for my girlfriend for Valentines day. What was delivered was something completely different.
Not only was it not what I ordered, it was not of equal quality or size. See photos. Even assuming Teleflora has a substitution policy, which is there way of saying a false advertising policy, the policy says if your product isn't available. Well I ordered roses.
Are they alleging that in the entire city of Denver, there were not any roses? Even if they somehow claimed that, they included roses in the bouquet that was sent so that preposterous argument doesn't work either. Based on the facts, the product was clearly available and could have been made and delivered. They simply chose to deliver an inferior product so that they could keep the profit.
This is fraud, false advertising, bait and switch and numerous other legal infractions.
I'm a lawyer and considering filing a class action lawsuit. Get a hold of me if you're interested.
Product or Service Mentioned: Teleflora Bouquet.
Reason of review: Not as described.
Monetary Loss: $130.
Preferred solution: Full refund.
I didn't like: That they fraudulently misrepresented the product.