I ordered a casket insert for a friends funeral. It was suposed to sit on the side of the casket with roses and ribbon and was really beautiful.
I knew it would be prefect. When I got to the funeral and saw nothing on the side of the casket I started to get upset and went up to see if I can see what happened to my flowers. Right beside her head were three roses wrapped in green paper with fake berries and baby breath. I was so upset this is not what I ordered.
Picture of what I ordered is attached. I contacted customer service and this was their response: I am very sorry for your dissatisfaction in the casket insert that was delivered.Unfortunately we are unable to issue a full refund on an order that was delivered, accepted and served it's intended purpose.
Product or Service Mentioned: Teleflora Flowers.
Reason of review: Not as described.