Resolved
Susan P Cej

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Verified Reviewer

Resolved: The worst ever, do not use this company!

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Updated by user Mar 18, 2021

Company fixed the issue and I have been provided with full refund.

Original review Mar 18, 2021
I think they are a scam. Ordered flowers for a dear friend who had undergone breast cancer surgery on Friday 3/12 for delivery on Saturday 3/13.

Received a delivery confirmation on Saturday 5PM. As of Sunday afternoon no flowers were delivered. Called to complain. 5PM Sunday the most pathetic vase of flowers was delivered, not even close to what I ordered instead of the Possibly Pink arrangement was a red vase with red carnations.

Called again to complain and was assured that on Monday 3/15 they would be redelivered. On Thursday 3/18 received a call asking me what I wanted to do as the "shop" had not returned their calls. They offered me a 25% credit. No.

After waiting on the phone a 1/2 hour escalating to a supervisor they offered a full refund.

I would have preferred the flowers be redelivered however they seemed to not be in a position to guarantee that. I will NEVER use this company again, sadly wish I had read the reviews sooner
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Cons:
  • Poor quality
  • Flowers did not arrive
  • Arrangement was for person who recently had surgery

Preferred solution: Full refund

User's recommendation: Do NOT use this company, AWFUL

Anonymous
map-marker Athens, Tennessee

Horrible service

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Order number 223372**** called with order had a date for delivery on the 11, mother inlaw never received it, i called next day on 12th complained that recipient never received it, they told me it will be thete first thing in morning, recipient still never received it, i called back on 13 that morning told me it was definstely will be there on 13 she guranteed me, well lo and behold she did not receive it...I had a phone call on the 14th from customer service telling that they needed another date to deliver, and that would be on the 17, i said cancel my order...This was a mother day present for my mother inlaw...what a huge dissapointment
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Anonymous
map-marker Parrish, Florida

Horrible Service

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Last year I ordered a Zen arrangement for a friend of mine in Rehab. One month later it still was not delivered. It was delivered, oh no it wasn't, it's on the way, oh no it isn't over &;; over again, finally, we can't make it. 1 month of going around in a circle. Last week, I tried them again, flowers to be delivered yesterday, NOPE no flowers delivered. I just cancelled my order and asked for my money back. Worst service I've ever seen. Never again! Last week
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Michele W Dxj

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Verified Reviewer

Horrible Service

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I recently made an order with Teleflora to send flowers. On the schedule day of deliver they emailed me to state they could not deliver that day and I need to change the date. Then four hours later they called to state that they did not have the arrangement I ordered. I am so upset. I tried to cancel and they stated they would only give me back 20% of my payment as a reimbursement.
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Loss:
$63
Cons:
  • I paid for and expected service not received
  • Do not actually deliver flowers
  • Delivery

Preferred solution: Full refund

User's recommendation: Do not use

Anonymous
map-marker Cape Coral, Florida

Non delivery

I ordered flowers a week before Mother's Day and paid extra 29.00 for it was NEVER DELIVERED. I made my 84 year old Mother walk around her house to look for it. When I called the next day they said they would get back to me and no one ever did. On Wednesday I received a email stating that they were going to deliver on Thursday if I didn't answer back email. HORIIBLE and I mean HORRIBLE company. company.
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User's recommendation: Find another company

Anonymous
map-marker Madison, Wisconsin

Flowers delivered late, and I paid extra for delivery on Sat., the 8th! Karen Kimball

I sent flowers and paid extra for delivery date of May 8th. Please make sure they're delivered and I should be refunded the $7.00 for early delivery. Thanks, K. Kimball
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Anonymous
map-marker Kennesaw, Georgia

Terrible place to do business with. took my money and didnt deliver the goods

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run!!!!!!!, do not use this terrible company. ordered flowers a couple weeks ago to be delivered yesterday mar 25 2021. no flowers delivered, no call nothing. called today and no help except to say they will deliver next week! totally unacceptable!! please do not make the mistake of using this company. i will be requesting a charge back from my credit card company
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User's recommendation: do not use this company at all

Steven B Sqp

Stole my money

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Ordered flowers for my anniversary. I paid for delivery by 1pm. By 3pm, it had still not arrived. I called and they said they would refund the early delivery fee, but could not tell me when it would arrive. I asked to cancel the order, and I would stop at a flower shop myself. They said they would contact the florist. Well, guess what...2 days later, some flowers arrive. Not even the arrangement I ordered. I called and they refused to refund me. DO NOT USE THEM!!!
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Loss:
$128

Preferred solution: Full refund

User's recommendation: NO NOT USE

Jeraldine M

Convenience fee/Delivery fee

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Tricksters. I placed an order for a specific florist on the florists website. When confirmation of order received I saw a $3.50 Convenience Fee. I sent an eMail to the florist questioning this. Then I received a second eMail when the convenience fee had been added to the Delivery Fee. I called the florist in another State and spoke with a Manager. She said this was Telefloras doing not the florist. Shame on Teleflora.
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Loss:
$4
Cons:
  • That they fraudulently misrepresented the product

Preferred solution: Price reduction

User's recommendation: Don’t order on line. Call florist directly to place an order.

Rebecca S Aik

The rewards program is useless

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I can understand a one limit on promo codes but "rewards" are to be an incentive to be loyal to a brand. It's supposed to be a reward for having spent money like the reward points for a credit card or airline travel.

But it's not. What if in using credit card reward points or airline mile points they capped redeeming them to a small fraction of what you earned? Teleflora does.

I sometimes spend thousands of dollars on flowers (to multiple clients) so to tell me I can only use one small valued coupon is no incentive to stay with one provider. It's almost functions as a pyramid scheme.

I can never use them up and they expire in a year. Most promo offers are better than what I can get to use my rewards points.

Someone that is only ordering once can get 15-25% off on a promo, but I order a $100 - $150 bouquet(s) and the most I can use of my so called "rewards is a $15 coupon or comparable charges in handling in the points that I earned by previously by making multiple purchases! That isn't a deal nor an incentive.

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Preferred solution: Let the company propose a solution

User's recommendation: Just shop multiple sites for the promotions or call/visit the local florists

Helene M Yao

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Verified Reviewer

Florist

The flower arrangement sent fell apart in one day. Florist said money would be refunded but have never received anything. The person that received the flowers made a complaint to the Florist that delivered them. She was told they would refund money. She said florist was Kirkland Florist.
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Loss:
$70
Pros:
  • Refund for screwed up delivery
Cons:
  • No follow-up

Preferred solution: Full refund

Esther R Jfh

Order not delivered; dishonest reporting that it was delivered

Order # 62320**** to Miner to be delivered 12/16/20; was not delivered';

1st Phone call to teleflora, 8pm CDT, 12/16/20-agent couldn't contact florist, but said order would be rescheduled for delivery 12/17;

received Delivery Confirmation e-mail, 10:51am, 12/17,with new order number 223285**** stating order hand delivered 12/16; Not True! (see below) 2nd phone call to teleflora to check...order still not delivered; call disconnected;

3rd phone call to teleflora, requested supervisor; call disconnected

4th phone call to teleflora, requesting supervisor

supervisor returned call, cancelled order, said full amount of $$ will be refunded. Am very disappointed re: order and dishonesty bhe following is what I received via e-mail:

DELIVERY CONFIRMATION

Dear Esther,

Your order 223285**** was hand-delivered on 12/16/2020.

We thank you for choosing Teleflora and we look forward to serving you again.

Sincerely,

Teleflora Customer Service

If you have a question or need assistance, please contact us at 1.800.835.3356 or email us at Customer Service.

YOUR ORDER WAS DELIVERED TO:

MY ACCOUNT CUSTOMER SERVICE

RECIPIENT NAME

Andy Miner,

RECIPIENT ADDRESS

2720 Princeton Avenue

EVANSTON, IL 60201

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Preferred solution: Full refund

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Columbia, Tennessee

Pitiful arrangement vs pictured on website

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Teleflora - Pitiful arrangement vs pictured on website
Teleflora - Pitiful arrangement vs pictured on website - Image 2
Teleflora - Pitiful arrangement vs pictured on website - Image 3
Ordered a premium arrangement after my daughter delivered my grand baby. Balloons were missing and the bouquet wasnt even close to what I ordered.
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User's recommendation: Don’t waste your money!

Sara E Peq

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Verified Buyer
|

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Verified Reviewer

You don’t get what you pay for

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Teleflora - You don’t get what you pay for
Teleflora - You don’t get what you pay for - Image 2
Teleflora - You don’t get what you pay for - Image 3

I've been a loyal customer of Teleflora for several years and even got some of my family members to switch from 1-800 flowers. I sent some flowers to my mother, and she received them and sent me a photograph and said thank you.

When I looked at the photo, it looks nothing like what I ordered! In fact, it was a Hanukkah themed bouquet of white lilies in a blue vase but I ordered a Christmas centerpiece with red roses, winter berries, and pine cones in a red container. I call customer service thinking it would be an easy fix to get the correct arrangement sent to my mother however when I called they pretty much said right off the bat that they would not be sending the correct bouquet but said they could give me a discount code for my next order for 40% off. Anyone who shops at Teleflora regularly knows that they always have coupons and specials going on for 30 to 35% off.

I let them know that I would not be okay with that resolution and just said that the only two resolutions that I could accept would be the correct arrangement delivered or a refund. I'm not going to pay for something I did not order. The customer service representative upped the discount code to 50% off my next order. I had to reiterate that there are only two outcomes that would satisfy: me a full refund or delivery of the item that I ordered.

I said that I need to speak to a supervisor. I was placed on another hold for a very very long time. Once I got to the escalations department and spoke to a supervisor, I was offered now a refund of 50% of what I paid. Once again I said that there are only two outcomes that Im going to accept.

I refuse to pay for something I did not order. Mind you this is for my mother that just had major surgery and lives in a different state and wasnt able to get a Christmas tree this year. The supervisor then offers a refund of 75% of what I paid. Tired of having to repeat myself, o once again very slowly and very clearly outlined what Id accept as a resolution.

The supervisor catches attitude and says its the best they can do since the item was already delivered as if thats my fault. She then goes on to say that they have a substitution policy where they are allowed to substitute items of similar value and likeness AS IF A HANNUKAH AND CHRISTMAS ARRANGEMENT ARE INTERCHANGEABLE. I get placed on hold. She comes back and says I will receive a full refund but to hold again for processing.

This hold time was over 10 minutes. By the end of the call, it was well over an hour of time wasted just to get a fair outcome. I will never use Teleflora ever again and will tell others about my experience. If this matter was resolved promptly, Id remain a loyal customer.

Making me spend an hour fighting my case for fairness is a terrible business practice.

We have choices where we spend our money. Don't accept subpar service and certainly don't settle for a coupon as compensation.

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Cons:
  • Customer service
  • Did not provide the service
Reason of review:
Poor customer service
1 comment
Guest

Sara, I feel your frustration. I owned a flower shop for almost 30 years.

Just for your information, Teleflora is not a florist, they are just order gatherers. Wire services like them, including FTD, 1800 flowers etc. take orders then wire them to brick and mortar shops, who then fill the order. The filling florist only gets 73% of the retail cost of the flowers.

We don’t even get a delivery fee, yet Teleflora charges a service feel on each order. I have had cases where a customer orders a deluxe version but only gets the money for the regular. My advise is to always call a local shop and speak to them directly. Find out what flowers they have in stock and make a decision from there.

These order gathers are destroying the floral industry. Thank you

william A Nss

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Verified Reviewer

Dead flowers and incorrect arrangement

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Teleflora - Dead flowers and incorrect arrangement
I paid good money to have received dead flowers and not the requested arrangement, will never use you again and will spread the word over all social media. Thanks for screwing up mothers day
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Preferred solution: Full refund

User's recommendation: do better