Teleflora
Reviews and Complaints
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Verified ReviewerResolved: The worst ever, do not use this company!
Company fixed the issue and I have been provided with full refund.
Received a delivery confirmation on Saturday 5PM. As of Sunday afternoon no flowers were delivered. Called to complain. 5PM Sunday the most pathetic vase of flowers was delivered, not even close to what I ordered instead of the Possibly Pink arrangement was a red vase with red carnations.
Called again to complain and was assured that on Monday 3/15 they would be redelivered. On Thursday 3/18 received a call asking me what I wanted to do as the "shop" had not returned their calls. They offered me a 25% credit. No.
After waiting on the phone a 1/2 hour escalating to a supervisor they offered a full refund.
I would have preferred the flowers be redelivered however they seemed to not be in a position to guarantee that. I will NEVER use this company again, sadly wish I had read the reviews sooner
- Poor quality
- Flowers did not arrive
- Arrangement was for person who recently had surgery
Preferred solution: Full refund
User's recommendation: Do NOT use this company, AWFUL
Horrible service
Horrible Service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible Service
- I paid for and expected service not received
- Do not actually deliver flowers
- Delivery
Preferred solution: Full refund
User's recommendation: Do not use
Non delivery
User's recommendation: Find another company
Flowers delivered late, and I paid extra for delivery on Sat., the 8th! Karen Kimball
Terrible place to do business with. took my money and didnt deliver the goods
User's recommendation: do not use this company at all
Stole my money
Preferred solution: Full refund
User's recommendation: NO NOT USE
Convenience fee/Delivery fee
- That they fraudulently misrepresented the product
Preferred solution: Price reduction
User's recommendation: Don’t order on line. Call florist directly to place an order.
The rewards program is useless
I can understand a one limit on promo codes but "rewards" are to be an incentive to be loyal to a brand. It's supposed to be a reward for having spent money like the reward points for a credit card or airline travel.
But it's not. What if in using credit card reward points or airline mile points they capped redeeming them to a small fraction of what you earned? Teleflora does.
I sometimes spend thousands of dollars on flowers (to multiple clients) so to tell me I can only use one small valued coupon is no incentive to stay with one provider. It's almost functions as a pyramid scheme.
I can never use them up and they expire in a year. Most promo offers are better than what I can get to use my rewards points.
Someone that is only ordering once can get 15-25% off on a promo, but I order a $100 - $150 bouquet(s) and the most I can use of my so called "rewards is a $15 coupon or comparable charges in handling in the points that I earned by previously by making multiple purchases! That isn't a deal nor an incentive.
Preferred solution: Let the company propose a solution
User's recommendation: Just shop multiple sites for the promotions or call/visit the local florists
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFlorist
- Refund for screwed up delivery
- No follow-up
Preferred solution: Full refund
Order not delivered; dishonest reporting that it was delivered
Order # 62320**** to Miner to be delivered 12/16/20; was not delivered';
1st Phone call to teleflora, 8pm CDT, 12/16/20-agent couldn't contact florist, but said order would be rescheduled for delivery 12/17;
received Delivery Confirmation e-mail, 10:51am, 12/17,with new order number 223285**** stating order hand delivered 12/16; Not True! (see below) 2nd phone call to teleflora to check...order still not delivered; call disconnected;
3rd phone call to teleflora, requested supervisor; call disconnected
4th phone call to teleflora, requesting supervisor
supervisor returned call, cancelled order, said full amount of $$ will be refunded. Am very disappointed re: order and dishonesty bhe following is what I received via e-mail:
DELIVERY CONFIRMATION
Dear Esther,
Your order 223285**** was hand-delivered on 12/16/2020.
We thank you for choosing Teleflora and we look forward to serving you again.
Sincerely,
Teleflora Customer Service
If you have a question or need assistance, please contact us at 1.800.835.3356 or email us at Customer Service.
YOUR ORDER WAS DELIVERED TO:
MY ACCOUNT CUSTOMER SERVICE
RECIPIENT NAME
Andy Miner,
RECIPIENT ADDRESS
2720 Princeton Avenue
EVANSTON, IL 60201
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Columbia, TennesseePitiful arrangement vs pictured on website
User's recommendation: Don’t waste your money!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerYou don’t get what you pay for
I've been a loyal customer of Teleflora for several years and even got some of my family members to switch from 1-800 flowers. I sent some flowers to my mother, and she received them and sent me a photograph and said thank you.
When I looked at the photo, it looks nothing like what I ordered! In fact, it was a Hanukkah themed bouquet of white lilies in a blue vase but I ordered a Christmas centerpiece with red roses, winter berries, and pine cones in a red container. I call customer service thinking it would be an easy fix to get the correct arrangement sent to my mother however when I called they pretty much said right off the bat that they would not be sending the correct bouquet but said they could give me a discount code for my next order for 40% off. Anyone who shops at Teleflora regularly knows that they always have coupons and specials going on for 30 to 35% off.
I let them know that I would not be okay with that resolution and just said that the only two resolutions that I could accept would be the correct arrangement delivered or a refund. I'm not going to pay for something I did not order. The customer service representative upped the discount code to 50% off my next order. I had to reiterate that there are only two outcomes that would satisfy: me a full refund or delivery of the item that I ordered.
I said that I need to speak to a supervisor. I was placed on another hold for a very very long time. Once I got to the escalations department and spoke to a supervisor, I was offered now a refund of 50% of what I paid. Once again I said that there are only two outcomes that Im going to accept.
I refuse to pay for something I did not order. Mind you this is for my mother that just had major surgery and lives in a different state and wasnt able to get a Christmas tree this year. The supervisor then offers a refund of 75% of what I paid. Tired of having to repeat myself, o once again very slowly and very clearly outlined what Id accept as a resolution.
The supervisor catches attitude and says its the best they can do since the item was already delivered as if thats my fault. She then goes on to say that they have a substitution policy where they are allowed to substitute items of similar value and likeness AS IF A HANNUKAH AND CHRISTMAS ARRANGEMENT ARE INTERCHANGEABLE. I get placed on hold. She comes back and says I will receive a full refund but to hold again for processing.
This hold time was over 10 minutes. By the end of the call, it was well over an hour of time wasted just to get a fair outcome. I will never use Teleflora ever again and will tell others about my experience. If this matter was resolved promptly, Id remain a loyal customer.
Making me spend an hour fighting my case for fairness is a terrible business practice.
We have choices where we spend our money. Don't accept subpar service and certainly don't settle for a coupon as compensation.
- Customer service
- Did not provide the service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDead flowers and incorrect arrangement
Preferred solution: Full refund
User's recommendation: do better
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Sara, I feel your frustration. I owned a flower shop for almost 30 years.
Just for your information, Teleflora is not a florist, they are just order gatherers. Wire services like them, including FTD, 1800 flowers etc. take orders then wire them to brick and mortar shops, who then fill the order. The filling florist only gets 73% of the retail cost of the flowers.
We don’t even get a delivery fee, yet Teleflora charges a service feel on each order. I have had cases where a customer orders a deluxe version but only gets the money for the regular. My advise is to always call a local shop and speak to them directly. Find out what flowers they have in stock and make a decision from there.
These order gathers are destroying the floral industry. Thank you