Teleflora Reviews
23.3K
CLAIMED LOSSES
451
TOTAL REVIEWS
38.6K
PAGE VIEWS
6
ISSUES RESOLVED
Teleflora Reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerCompletely disappointed
I have ordered flowers from Teleflora for years. Never have I been so completely disappointed as my last order. I ordered flowers for a friend just out of the hospital. I ordered and wanted them delivered that day. I paid a $20 delivery fee. The flowers did not arrive that day. When I called I was told the florist tried and no one was home. I know for a fact that was untrue and the recipient was home. The next day I called again because they had not been delivered and it was mid-afternoon. When they were finally delivered that is when I was completely disappointed. The flowers looked nothing like what I ordered. I understand they sometimes need to substitute but this was ridiculous. The colors werent even correct. I will never use this service again.
User's recommendation: Do not order from this service.
Featured
ID
Product
Teleflora Flowers
Loss
$57
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerAt the last minute they let me know they weren't delivering the flowers
Do NOT order from Teleflora!!!! I ordered three days ahead of when I needed them and the "progress" diagram showed they were with a florist. The day they were to be delivered, they texted me and said they couldn't be delivered. These were a VERY important present for someone out of town and there was nothing I could do for her birthday except look stupid and apologize. If they had even told me yesterday, I might could have still gotten something to her. They sent me a discount code for my next order for my troubles. Are you kidding? I would NEVER order from them again!!!!!!Call
User's recommendation: Call a florist directly. Do NOT use Teleflora.
ID
Cons
- Lying about delivery
- Unethical practices
- Not delivered
Preferred solution
Make sure this NEVER happens to anyone else. When I'm sending something for someone's special day and you let me know the day of the occasion that you can't deliver, that's unacceptable!!!!! Y
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerBeware
Ordered an arrangement for my grandmother. Description says peach roses, pink asiatic lilies, pink carnations, lavender cushion mums and lavender waxflower. Variegated pittosporum and seeded eucalyptus add a touch of green. Well the roses were peach but nothing else looked at all like my order. It was arranged so cheaply and left me very disappointed. The only positive was that it was delivered on time but who cares when the product was nowhere near what I had anticipated. had antocipated.thinkth
ID
Preferred solution
Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerPostponed order, the cancelled it and then said it was delivered just to not give back a refund
On may 13th I order a flower bouquet to be delivered on may 24th, for my sister's birthday. On may 24th Teleflora did not deliver the bouquet, instead after a complaint from me they asked to reschedule to the next day. Even worse, next day they cancelled the order. And said they would give me a refund. Today I just received a "Thank you for order e-mail" saying my order was delivered and asking me to rate the service, but Teleflora had cancelled the order before. It seems Teleflora is making this on purpose to not give me back my money. Are purchase? Please let me know.
User's recommendation: Never buy anything from then.
ID
Product
Teleflora Bouquet
Loss
$60
Preferred solution
Full refund
Horrible service
Order number 223372**** called with order had a date for delivery on the 11, mother inlaw never received it, i called next day on 12th complained that recipient never received it, they told me it will be thete first thing in morning, recipient still never received it, i called back on 13 that morning told me it was definstely will be there on 13 she guranteed me, well lo and behold she did not receive it...I had a phone call on the 14th from customer service telling that they needed another date to deliver, and that would be on the 17, i said cancel my order...This was a mother day present for my mother inlaw...what a huge dissapointment
ID
Location
Athens, Tennessee
Horrible Service
Last year I ordered a Zen arrangement for a friend of mine in Rehab. One month later it still was not delivered. It was delivered, oh no it wasn't, it's on the way, oh no it isn't over &;; over again, finally, we can't make it. 1 month of going around in a circle. Last week, I tried them again, flowers to be delivered yesterday, NOPE no flowers delivered. I just cancelled my order and asked for my money back. Worst service I've ever seen. Never again! Last week
ID
Location
Parrish, Florida
Non delivery
I ordered flowers a week before Mother's Day and paid extra 29.00 for it was NEVER DELIVERED. I made my 84 year old Mother walk around her house to look for it. When I called the next day they said they would get back to me and no one ever did. On Wednesday I received a email stating that they were going to deliver on Thursday if I didn't answer back email. HORIIBLE and I mean HORRIBLE company. company.
User's recommendation: Find another company.
ID
Location
Cape Coral, Florida
Flowers delivered late, and I paid extra for delivery on Sat., the 8th! Karen Kimball
I sent flowers and paid extra for delivery date of May 8th. Please make sure they're delivered and I should be refunded the $7.00 for early delivery. Thanks, K. Kimball
ID
Location
Madison, Wisconsin
Terrible place to do business with. took my money and didnt deliver the goods
run!!!!!!!, do not use this terrible company. ordered flowers a couple weeks ago to be delivered yesterday mar 25 2021. no flowers delivered, no call nothing. called today and no help except to say they will deliver next week! totally unacceptable!! please do not make the mistake of using this company. i will be requesting a charge back from my credit card company
User's recommendation: do not use this company at all.
ID
Location
Kennesaw, Georgia
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerHorrible Service
I recently made an order with Teleflora to send flowers. On the schedule day of deliver they emailed me to state they could not deliver that day and I need to change the date. Then four hours later they called to state that they did not have the arrangement I ordered. I am so upset. I tried to cancel and they stated they would only give me back 20% of my payment as a reimbursement.
User's recommendation: Do not use.
ID
Product
Teleflora Arrangement
Cons
- Do not actually deliver flowers
- Delivery
- I paid for and expected service not received
Loss
$63
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New Reviewer
Update by user Mar 18, 2021
Company fixed the issue and I have been provided with full refund.
Original review posted by user Mar 18, 2021
I think they are a scam. Ordered flowers for a dear friend who had undergone breast cancer surgery on Friday 3/12 for delivery on Saturday 3/13. Received a delivery confirmation on Saturday 5PM. As of Sunday afternoon no flowers were delivered. Called to complain. 5PM... Resolved
ID
Cons
- Flowers did not arrive
- Poor quality
- Arrangement was for person who recently had surgery
Preferred solution
Full refund
New Reviewer
Stole my money
Ordered flowers for my anniversary. I paid for delivery by 1pm. By 3pm, it had still not arrived. I called and they said they would refund the early delivery fee, but could not tell me when it would arrive. I asked to cancel the order, and I would stop at a flower shop myself. They said they would contact the florist. Well, guess what...2 days later, some flowers arrive. Not even the arrangement I ordered. I called and they refused to refund me. DO NOT USE THEM!!!
User's recommendation: NO NOT USE.
ID
Loss
$128
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerNot what was ordered
I am extremely upset, that I did not get what I ordered. I choose this item because I wanted purple, THE DESCRIPTION SAYS Lavenders and purples!..NOT PINK and BLUE!!! This was for my best friends funereal and she loved purple and they sent PINK and BLUE!! I call customer service, they tried to offer 50% refund I said no and they connected to a supervisor and she refunded all my money back and give a discount code for next time. I used that code yesterday for a family member delivered to different state! and again they sent the wrong followers even after I gave instructions if they could not provide what I ordered. DO NOT SEND UNTIL THEY SPEAK WITH ME!!!, I called them 3 times to have the florist call me and instead they changed my order to designer choice and delivered them anyway!!!
User's recommendation: They don't follow instructions, use another floral company. They can be trusted!!
ID
Product
Teleflora Arrangement
Preferred solution
Have the florist call the customer when they requested
New Reviewer
Convenience fee/Delivery fee
Tricksters. I placed an order for a specific florist on the florists website. When confirmation of order received I saw a $3.50 Convenience Fee. I sent an eMail to the florist questioning this. Then I received a second eMail when the convenience fee had been added to the Delivery Fee. I called the florist in another State and spoke with a Manager. She said this was Telefloras doing not the florist. Shame on Teleflora.
User's recommendation: Don’t order on line. Call florist directly to place an order.
ID
Product
Teleflora Arrangement
Cons
- That they fraudulently misrepresented the product
Loss
$4
Preferred solution
Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerFlorist
The flower arrangement sent fell apart in one day. Florist said money would be refunded but have never received anything. The person that received the flowers made a complaint to the Florist that delivered them. She was told they would refund money. She said florist was Kirkland Florist.
ID
Pros
- Refund for screwed up delivery
Cons
- No follow-up
Loss
$70
Preferred solution
Full refund
New Reviewer
Order # 62320**** to Miner to be delivered 12/16/20; was not delivered'; 1st Phone call to teleflora, 8pm CDT, 12/16/20-agent couldn't contact florist, but said order would be rescheduled for delivery 12/17; received Delivery Confirmation e-mail, 10:51am, 12/17,with...
View full review
ID
Product
Teleflora Flowers
Preferred solution
Full refund
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