Teleflora Reviews
Teleflora Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Teleflora has a 1.4 star rating from 145 customer reviews; consumers are mostly dissatisfied, though 100% would likely recommend according to the overview.
Key Takeaways for Future Customers
- Read Teleflora reviews and expect possible delivery or substitution issues.
- Monitor billing and refunds closely; request proof if refund not received.
- Consider ordering from a local florist for time-sensitive occasions instead of relying on Teleflora customer service.
Negative Feedback / Risk Areas
- Frequent delivery failures and canceled orders for funerals and events.
- Product misrepresentation and poor substitutions.
- Customer complaints about billing holds, refund delays, and unhelpful customer service.
Positive Feedback
Some customers received pictured flowers, occasional refunds, and isolated praise for helpful customer service agents.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Teleflora has a 1.4 star rating from 145 customer reviews; consumers are mostly dissatisfied, though 100% would likely recommend according to the overview.
Key Takeaways for Future Customers
- Read Teleflora reviews and expect possible delivery or substitution issues.
- Monitor billing and refunds closely; request proof if refund not received.
- Consider ordering from a local florist for time-sensitive occasions instead of relying on Teleflora customer service.
Negative Feedback / Risk Areas
- Frequent delivery failures and canceled orders for funerals and events.
- Product misrepresentation and poor substitutions.
- Customer complaints about billing holds, refund delays, and unhelpful customer service.
Positive Feedback
Some customers received pictured flowers, occasional refunds, and isolated praise for helpful customer service agents.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
You can’t depend on Teleflora
- - Discounts were unclear; prices rose and a service fee appeared.
- - The bouquet wasn't delivered on time.
- - I won't use Teleflora again.
Purchased a funeral bouquet online the day before the funeral. Provided the time of service in notes.
The first thing that they did was lure me to their site with a free delivery plus a 20% off coupon. The first time I went to the website, everything was supposed to be 15% off. I signed up for texts just to get the extra discount. When I used the link for 20% off, it returned me to the website and I discovered the prices were higher, so no savings there.
I placed the order, and at checkout, I discovered they tacked on an $18 or $19 service charge. So they give me free delivery just to recoup it with a charge for service? What service? I placed the order and provided all the information on my own.
It was all moot anyway. I received an email around 9:30 am, which I didn't find until noon, that they regretted not delivering my arrangement to the funeral. They had my phone number, both Teleflora and whichever florist got the order. If they had called, I could have gotten a local, reputable florist to deliver before the service.
Funeral homes constantly receive arrangements right up until service time.
I could have purchased a plant from the funeral home. I won't use Teleflora ever again.
- Purchase refunded
- Not proactive with order issue
- No product
Preferred solution: Apology
User's recommendation: Call a local florist. Teleflorals discounts are bogus. You save nothing with them. Support local merchants who can get the job done as promised.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fredericksburg, Virginia
Horrible service.
Spoke directly to customer service. Was offered to send the funeral arrangement directly to the family's home but I declined.
If they could not deliver to the funeral home, not just on time, but not at all, how could I trust them to deliver to the home.
They lost my business forever. My advise to others is to save yourself the heartache, hassle, and embarrassment and do not use them.
I trusted Teleflora with one simple, incredibly important job: deliver funeral flowers on the day of the funeral. They completely failed. The flowers were never delivered, and instead of making it right, they simply canceled the order and refunded my money as if a refund could replace a missed opportunity to honor someone who had passed away. A funeral is not a birthday or an anniversary.
There are no do-overs. Once the service is over, the chance to express your sympathy is gone forever. Teleflora's failure robbed my family of that opportunity. Their lack of reliability and complete disregard for the importance of funeral deliveries is shocking.
If they cannot guarantee delivery for the most time-sensitive and emotionally significant occasions, they should not be advertising funeral flower services at all. I will never use Teleflora again and will be telling everyone I know to avoid them. If you're sending flowers for a funeral, don't take the risk.
Call a local florist directly. Teleflora proved that when it mattered most, they were completely unreliable.
- Does not deliver
Preferred solution: Apology
User's recommendation: Run away fast
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Anselmo, California
Total Misrepresentation
- - The arrangement did not match what was shown on Teleflora's site.
- - We received backyard flowers in a plastic container, not a Zen arrangement.
I visited Teleflora's website, identified an arrangement for our anniversary. What we received was 100% the opposite of what is represented on their website.
Instead of receiving a Zen arrangement, we received what I could classify as backyard flowers in a plastic container. I will never purchase from Teleflora again; thus, I am posting this warning to others so they don't get scammed.
- Respectable customer service representatives
- Too many to list avoid like the plaque
User's recommendation: CAREFUL - You have been warned!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Torrance, California
Disappointmernt in order
- - The arrangement did not resemble what I ordered.
- - It was assembled in a sloppy manner.
- - The delivery arrived in the evening.
order number # 224384**** . Very disappointed in what i ordered.
the arrangement did not look anything near what I ordered and put together very sloppy. and the delivery wasn't delivered until the evening.
Preferred solution: Full refund
Detroit, Michigan
Satisfied with all, but one of the arrangements ordered. The customer service is excellent.
The customer service is excellent, but I received one arrangement which was not quite up to your standards.
Ashburn, Virginia
Customer Service Complaint
- - A five-day hold on funds cleared my account.
- - Teleflora can't see the hold; my bank can.
- - Hold expires mid next week, and I won't order again.
Had an issue with billing and a five-day hold on funds that had already cleared my account. When I asked Teleflora to remove the hold, they told me they can't see any hold.
Not helpful, my bank can see it.
They didn't bother to try to research or help, just told me the hold wasn't there and I should call my bank, proving they didn't even read my message which said the bank told me to call them! The hold will expire in the middle of next week, but I will never order flowers from them again.
User's recommendation: Don't order from this firm unless you have twice as much money as the flowers cost just sitting in your account with nothing to do!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Wakefield, Massachusetts
I was told my order#224333**** wascancec
- - Order 224 was cancelled by email.
- - I received incorrect information.
- - Please cancel and credit my account; I ordered from another florist.
I was sent an email telling me that my order#224******** was cancelled. Then l received the wrong information was given to me.
And they were going to find a florist for this order.
Please cancel it and dont try to find a florist.please credit my account. When l found out it was cancelled, l ordered from anotherflorist
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Wakefield, Massachusetts
- - Two orders were placed; one was canceled.
- - They dispute being told the card was denied.
- - They want no charge for the delivered order.
I placed 2 orders at the same time way before the delivery date. And l then get an email saying 1 of my ordered was cancelled.
I called to see why and l was told my credit card was denied. That was impossible because l used the same card for my second order. I than got a voice mail saying that what l was told wasnt true and that they were going to find a florist for my cancelled order. I sent them an email telling them to leave it cancelled because l went to another florist and placed an order to be delivered after one order was cancelled.
I always use Teleflora, but l now have reservations. I think that in good faith on their part, they shouldnt charge me any amount for the other order that will be delivered.
User's recommendation: Think carefully before you order from them. I am having second doubts if l will ever use them again. Not after the mistake they made
No one should ever use you
- - Two orders arrived late; there were no notification calls.
- - I'm waiting for the promised 50% refund for the last delivery.
Extremely pissed off. 2 orders placed, both were late delivery.
One by 3 days the other the next day. No phone call to me to let me know that the first delivery wasn't even going to happen. I had to call to find out and they still didn't deliver until 3 days later. Same with the next delivery.
No call from you guys. I had to call you and the delivery was a day later. I'll never use your business again, nor will I recommend you. I have 4 kids, 17 grandkids and 10 great grandchildren.
They'll help me with spreading the word about your incompetence across all social media platforms. I'm still waiting for the 50% refund I was promised for the last delivery.
These were for my daughter's, and daughter-in-law's birthdays. Thanks for screwing it up.
User's recommendation: Don't use Teleflora. Try FTD
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad service
- - Charged twice for an order of 10 trees planted; requests a refund of the second charge.
- - Was told refunds are not possible despite the error.
Hello,
I recently placed an order to have 10 trees planted. I'm writing because I was charged twice for the order.
I am requesting a refund of the second charge. I was told they could not refund my money even though they made the error and charged me twice!
Thank you for your purchase of Memorial Tree Plantings. Your Teleflora order number is 224274****, and your PDF certificate is attached.
User's recommendation: Don’t!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad service
- - Charged twice for an order of 10 trees planted.
- - Requesting refund for the second charge.
- - Order 224274****; PDF certificate attached.
Hello,
I recently placed an orders to have 10 trees planted. Im writing because I was charged twice for the order.
I am requesting a refund of the second charge.
Thank you for your purchase of Memorial Tree Plantings. Your Teleflora order number is 224274**** and your PDF certificate is attached.
User's recommendation: Don’t!!!
2911**** shop wanting payment.
- - -Not a customer; I own a shop and need payment.
- - -Please call me at 337-794-****; Ive called multiple times about June payment and my new bank account.
Im not a customer. I own a shop and need my payment.
Can someone call me at 337-794-****?
Ive called multiple times and just need my June payment sent. I got a new bank account and would like to receive my payment.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDissatisfied, upset, hurt, disappointed
- - Ordered a deluxe truck with orange flowers for his birthday.
- - The delivered daisies were yellow and white and not in the intended style.
It was my boyfriend's birthday and he loves trucks. I ordered a deluxe truck with beautiful orange flowers.
I was so excited. My boyfriend sent me a picture and it really was a blunder.
He was too nice to me and said he liked them, but the arrangement was nowhere near the style, colors, or theme. What they sent were yellow and white daisies and just thrown together, which was horrible!
- Delivered it on the day and early
- Different flowers
- Color of flowers
Preferred solution: Not only a refund but also that they send the item that I originally ordered. The total was $83 but I ordered a mylar balloon. They are refunding me $62.57
User's recommendation: Call a local company directly
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Lost out on 69.26 dollars
- - Teleflora canceled for a delivery issue and promised a refund to the card, but it never arrived due to a compromised card and bank shutdown.
Company fixed the issue and I have been provided with full refund.
Finally months later I received my refund
Y bank is still disputing.The card I used was compromised so I had to shut it down.Rigjt then is when they tried to refund me but my bank charged back to teleflora since the account since we were waiting for the new card.So Teleflora got the money back but still refusing to give it back,My bank is still investigating
I been dealing back and forth my email for months now.At first they were going to send me a check but they decided not to
I ordered flowers to send to my daughter in Texas who just lost her son.Teleflora informed me there was an issue with delivery so I cancelled tight away.They said a refund will be sent back to the card used.In the meantime my card was compromised and my bank shut it down so the refund never was applied.I email and email and same response go to my bank which I did and we went through the whole account and checked the closed card and no refund was returned.I asked for proof where the refund was sent to and was it cashed but they refuse.So I paid 69.26 for absolutely nothing but a big headache.
- Take your money and you receive nothing but a headache
Preferred solution: Full refund
User's recommendation: Don’t ever order from Teleflora are you may get absolutely nothing.I would attach a file but there is no flowers to take a pic from
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLost 70 dollars
- - Delivery issues led me to cancel.
- - They refunded, but a compromised card caused a chargeback to them.
- - Now the bank's fraud department is reviewing.
Still waiting for my refund.My bank did a chargeback to teleflora since My card was compromised and cancelled so there was nowhere my money to go.So they charged it back to Teleflora but they refuse to give me my money back.Awful customer service service.
Tried sending flowers to my daughter and the company said there were issues with delivery, so I cancelled. They did refund, but my bank closed the card because it was compromised, so it was charged back to the company.
So they have my money.
They just need to look. Now I have my bank's fraud department looking into it.
- Dont deliver and keep your money
Preferred solution: Full refund
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Verified ReviewerDo not use telaflora
- - Paid for same-day flowers at 8am.
- - Not delivered by 5:45pm; order canceled with no explanation.
- - Customer says not to order from this company.
Paid for an order of same day flowers at 8am, waited til 5:45pm to contact them as the ordered was still not delivered. Without any explanation at all they canceled the order.
Huge disappointment. DO NOT ORDER FROM THIS COMPANY!!!
- Unreliable
- Poor communication
Preferred solution: Nothing reviewing for others to stay away from teleflora
User's recommendation: Buy from anyone else but telaflora
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerZero resemblance to what I picked.
- - Paid for Zen Deluxe but received a standard vase.
- - Purple wasn't in the arrangement.
- - Refund notice felt like an auto-reply.
I paid a lot for what ended up being a standard vase of flowers. Roses and some lilies type thing.
I ordered Zen Deluxe which was purple orchids, bamboo, etc in a minimalist arrangement.
Paid extra for Deluxe.
No attempt to recreate my order.
The color purple wasnt even in it.
When I emailed them to complain within minutes I got a paltry refund notification. Almost like they have an auto-reply system because they expect so many refund requests.
This is a scam where they advertise tons of lovely arrangements, substitute standard stuff, and reap the benefits of changing you for something more elaborate.
- Nice website
- Everything else
Preferred solution: Full refund
User's recommendation: Avoid.
About
Teleflora is a company that offers a range of flowers for any occasion. The company was established more than 77 years ago. Fresh and well-designed flower compositions are delivered right to your door whenever you need it. Company's head office is situated in Los Angeles, California. More than 16,000 professional florists work for Teleflora in the USA and Canada. All orders are fulfilled within 24 hours. No matter for what occasion you need flowers whether this is wedding or birthday Teleflora has a wide selection of compositions to offer you. Teleflora provides a wide selection of high quality services and products at affordable prices.
Teleflora is ranked 60 out of 971 in Flowers / Florist category
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