Teleflora

I paid a lot for what ended up being a standard vase of flowers. Roses and some lilies type thing.

I ordered Zen Deluxe which was purple orchids, bamboo, etc in a minimalist arrangement.

Paid extra for Deluxe.

No attempt to recreate my order.

The color purple wasnt even in it.

When I emailed them to complain within minutes I got a paltry refund notification. Almost like they have an auto-reply system because they expect so many refund requests.

This is a scam where they advertise tons of lovely arrangements, substitute standard stuff, and reap the benefits of changing you for something more elaborate.

WORST TELEFLORA SERVICE EVER! Our elderly aunt just turned 95 and is in Hospice Care.

We wanted to send her an arrangement that didn't speak to her imminent passing, so we chose "Your Wish is Granted", which is a floral arrangement in the shape of a birthday cake, with an assortment of beautiful flowers all around the "cake" and topped with actual birthday candles. I placed the order which was to be delivered on Fri., 2/28/25. Our niece, Donna, contacted us the next day (3/1) to report that upon delivery on 2/28, most of the flowers were wilted and she was shocked by their condition. She was reluctant to tell us because she knew our intention was to bring happiness, not distress and disappointment.

She had already contacted the local florist (John's Riverside Florist) & they picked it up with a promise to remake the "cake" and deliver it the next day. I immediately called Teleflora & reiterated the situation and the urgency of the hour-by-hour situation. I was told by CSR Monica that they would instruct the local florist to immediately remake the order and deliver it with haste the next day & refund my $79.95! As of 3/3, no delivery was made.

I again contacted Teleflora CSR & Jay said the order was CANCELED! So, as of 3/4, no refund to my account & no replacement arrangement! This is abhorrent service considering that I explained the urgency & reason for the flowers to two (2) CSR representatives and received assurance both times that our elderly Aunt would receive our floral "cake".

At this hour-to-hour time, there is no time for a substitution. Also, Teleflora told me that this local florist is the ONLY florist they deal with in the area!

I would give zero stars if I could. I have spent more than 4 hours on the phone with them over the last week trying to get a resolution to an order that was never delivered.

They promised 4 times to redeliver (which I had to fight for) and each time it didn't happen with no communication - they would just cancel the order. When I would follow up they said their local florists "couldn't fulfill the order" even after I agreed to let it be "florist's choice." You're telling me no florist has a plant they can send over the course of a week??

The customer service is ABYSMAL even at the management levels - they just don't care and want to rush you off the phone. I WOULD NEVER ORDER FROM THEM.

I ordered an arrangement for my older sister who was turning 80. I placed this order one week before her birthday.

Not only did the arrangement not come but I was sent an email stating that it was hand delivered. After two days of trying to get the flowers delivered and speaking with numerous representatives I finally cancelled the order and demanded a full refund. I doubt I'll every actually see any of the money!

DO NOT ORDER FROM THIS COMPANY!

I cannot that they have been in business this long because their service model is horrendous. I repeat, DO NOT SPEND YOUR TIME OR MONEY WITH THIS COMPANY!

I ordered an arrangement 3 days prior to the delivery date that I wanted the arrangement delivered online. I was given the option to even have it delivered before 1:00pm, which I selected b/c of the recipients work schedule.

I even received a confirmation email at 7:18am on the day of delivery letting me know that a local florist is working on your fresh bouquet. 3 hours later, I get a phone call telling me that I would need to pick a different day for delivery because there was no local florist able to deliver the arrangement because they were all closed. We live in the Dallas/Fort Worth area.so that is a complete and utter lie from the company and the representative, Jane, who I spoke with. There were 2 whole days between the day I placed the order and the delivery date for them to reach out to me so that I could make other arrangements.

I decided to try them for the first time ever because I have always used 1-800-Flowers and was interested in seeing different style arrangements. I usually send flowers at least once every 6 weeks to friends or family and I have never ever had such poor lack of communication from a company.

It doesnt matter if Telafloras arrangements are unique if they cannot provide the service that they falsely advertise & the recipient will never receive it. Horrible customer service and horrible communication.