Two days ago I placed an order (266235258) to be delivered on Valentine's day. Yesterday Wednesday 14th I received a phone call at 6:24 pm from a local florist apologizing for not being able to deliver the order that day.
They offered an upgrade and an apology note. I called them today at 12:42 pm to inquire about when they were going to deliver the order and they said that "whitin the hour". It is now 6:30 pm and still they haven't deliver. I just want to express my total dissatisfaction with the service provided.
I regret submitting a survey giving Teleflora an excellent review. It is totally unacceptable the level of service received so far. No one have called me today about the delay on the order.
An apology and an upgrade is not sufficient. I'd prefer to have my money back and Teleflora can forget about the order I placed two days ago.
Review about: Teleflora Delivery Service.
Reason of review: Poor customer service.
Monetary Loss: $50.
Preferred solution: Full refund.
I didn't like: Customer service.