Teleflora
Reviews and Complaints
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Verified ReviewerUnacceptable service
I would have given a -10 if that had been an option
The day before the funeral, the day of expected delivery, less than 23 hours on the date of actual funeral I received a call informing me that the flowers that I ordered would not be coming. To add to the humiliation I was constantly placed on hold throughout my inquiry as to why the floral spray that was to go on the casket, would not be coming, and why I was not informed prior to the date of delivery of the situation. The end result -Nothing was done to correct the issue. The manager continued to apologize, and I had to accept some flowers from another vendor that was not what we wanted.
DO NOT USE THIS FLORAL SERVICE THEY DO NOT CARE ABOUT THEIR CUSTOMERS, NOR DO THEY CARE ABOUT PROVIDING PROFESSIONAL SERVICE. If they did this to a funeral situation, what does that say about their service?
They should have made it right. Horrible service, not professional, and they do not care about the customer
- Hypertension
- Horrible and inconsiderate treatment
Preferred solution: Difference between what I had to pay
User's recommendation: Don’t use this vendor
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNon Receipt of order placed before 2/14.
- Customer service tried to help but they work for a crap company
- Covering 78233
- I didnt receive my order
- Teleflora also wont tell me what florist they used
Preferred solution: Deliver product or service ordered
User's recommendation: As of now, go to another floral delivery company.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Greenville, North CarolinaOrder not delivere and no refund
- Non-delivery
- Customer service is terrible
- No follow-up
Preferred solution: I would like my money back and the order sent to my family who deserve it in their time of grief
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Stratford, ConnecticutHorrible customer Service
Poor Customer Service
- Customer service is terrible
User's recommendation: SHOP ELSEWHERE! CONVENIENCE IS OVERRATED.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPreferred solution: STOP THE EMAILS!!!!!!!!
User's recommendation: I will never order flowers through teleflora again!!
Worst customer service ever!
Preferred solution: Full refund
User's recommendation: Go somewhere else for floral deliveries
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBeware
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAt the last minute they let me know they weren't delivering the flowers
- Unethical practices
- Not delivered
- Lying about delivery
Preferred solution: Make sure this NEVER happens to anyone else. When I'm sending something for someone's special day and you let me know the day of the occasion that you can't deliver, that's unacceptable!!!!! Y
User's recommendation: Call a florist directly. Do NOT use Teleflora.
No delivery of same day flowers.
- Did not let me know they werent fulfilling my order
- No communication
Preferred solution: Delivery of flowers ordered with a larger basket of flowers. I want to see what is being delivered and if not acceptable I want to cancel my order with a full refund.
User's recommendation: Use FTD
027546****
Preferred solution: Deliver product or service ordered
Undelivered flowers
User's recommendation: DO NOT USE THIS COMPANY!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPostponed order, the cancelled it and then said it was delivered just to not give back a refund
Preferred solution: Full refund
User's recommendation: Never buy anything from then
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNot what was ordered
Preferred solution: Have the florist call the customer when they requested
User's recommendation: They don't follow instructions, use another floral company. They can be trusted!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCompletely disappointed
Preferred solution: Full refund
User's recommendation: Do not order from this service
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The flowers were never delivered I now would like my money back Please