Tanya C Kvw

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Verified Reviewer

Unacceptable service

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Updated by user Dec 21, 2021

I would have given a -10 if that had been an option

Original review Dec 21, 2021
I recently order two floral arrangements online on the 11 of December for Expected delivery of the flowers to be on December 22, 2021. This was for a funeral the transaction, everything went through fine for payment and there was a confirmation of the orders.

The day before the funeral, the day of expected delivery, less than 23 hours on the date of actual funeral I received a call informing me that the flowers that I ordered would not be coming. To add to the humiliation I was constantly placed on hold throughout my inquiry as to why the floral spray that was to go on the casket, would not be coming, and why I was not informed prior to the date of delivery of the situation. The end result -Nothing was done to correct the issue. The manager continued to apologize, and I had to accept some flowers from another vendor that was not what we wanted.

DO NOT USE THIS FLORAL SERVICE THEY DO NOT CARE ABOUT THEIR CUSTOMERS, NOR DO THEY CARE ABOUT PROVIDING PROFESSIONAL SERVICE. If they did this to a funeral situation, what does that say about their service?

They should have made it right. Horrible service, not professional, and they do not care about the customer
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Loss:
$122
Pros:
  • Hypertension
Cons:
  • Horrible and inconsiderate treatment

Preferred solution: Difference between what I had to pay

User's recommendation: Don’t use this vendor

Andrew P Jtq

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Verified Reviewer

Non Receipt of order placed before 2/14.

Called 800 822-**** several times; they kept telling me the order is coming....they have been saying that since 2/14. I also called 800 493-****(It comes up Eureka Florist and Gifts)...Same answer from them. I just want this order to go through. I am ready to call the better Business Bureau.
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Loss:
$129
Pros:
  • Customer service tried to help but they work for a crap company
Cons:
  • Covering 78233
  • I didnt receive my order
  • Teleflora also wont tell me what florist they used

Preferred solution: Deliver product or service ordered

User's recommendation: As of now, go to another floral delivery company.

Tammy B Tow

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Verified Reviewer
| map-marker Greenville, North Carolina

Order not delivere and no refund

I ordered flowers for my Grandfathers funeral 3 days prior to the services however day before I was told there was a delay ok 2nd day of funeral they proceed to contact me at 2:20 to let me know they could not fill my order and Canceled it I called explained I needed anything there I couldnt make it something needed sent I got told nothing could be sent not even a single rose at that point Im irate my grandfathers funeral is going on and Ive got nothing there and cant send anything due to my moneys tied up in this order Ive still NOT GOTTEN RETURNED TO MY CARD this is totally Unacceptable and I cant believe your company hires ppl so insensitive ..
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Loss:
$84
Cons:
  • Non-delivery
  • Customer service is terrible
  • No follow-up

Preferred solution: I would like my money back and the order sent to my family who deserve it in their time of grief

Phyllis D Jxa

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Verified Reviewer
| map-marker Stratford, Connecticut

Horrible customer Service

2 hours on phone trying to correct two orders with information and writing on card that the system changed. Was assured there would be corrections by three different customer service representatives yet upon delivery no signatures so no one knew who the arrangements were from! Called customer service yet again who insisted it was corrected!! Basically negating what I saw with my own eyes! I’m done with this rude screwed up third world company !
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Megan E Mmw

Poor Customer Service

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Supposed to have some birthday flowers delivered yesterday...when I originally called to check the status mid-afternoon I was told the florist had the order. Then when I called back shortly before 5:00pm I was put on hold for several minutes and told the florist never got the order. Had to run to a local grocery store to save the day. Customer service fail and will absolutely never be using their services again.
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Cons:
  • Customer service is terrible

User's recommendation: SHOP ELSEWHERE! CONVENIENCE IS OVERRATED.

Cathleen L Mne

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Verified Reviewer

EMAIL

I have requested that they stop sending me emails over 4 weeks ago. I get 4 or 5 emails daily and keep requesting them to stop. Apparently they think it's ok to keep sending them. I would like an attorney to help me stop the emails.
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Preferred solution: STOP THE EMAILS!!!!!!!!

User's recommendation: I will never order flowers through teleflora again!!

Bonnie B Jzc

Worst customer service ever!

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Flowers ordered and paid for... but never delivered. I have contacted the company three times by phone and innumerable times by email. No one is responsible for anything in customer service. The charges are still on my account! What a disgrace. They do not even deserve 1 star.
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Loss:
$67

Preferred solution: Full refund

User's recommendation: Go somewhere else for floral deliveries

Desirea C

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Verified Reviewer

Beware

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Teleflora - Beware
Ordered an arrangement for my grandmother. Description says peach roses, pink asiatic lilies, pink carnations, lavender cushion mums and lavender waxflower. Variegated pittosporum and seeded eucalyptus add a touch of green. Well the roses were peach but nothing else looked at all like my order. It was arranged so cheaply and left me very disappointed. The only positive was that it was delivered on time but who cares when the product was nowhere near what I had anticipated. had antocipated.thinkth
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Preferred solution: Price reduction

Jill M Lxm

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Verified Reviewer

At the last minute they let me know they weren't delivering the flowers

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Do NOT order from Teleflora!!!! I ordered three days ahead of when I needed them and the "progress" diagram showed they were with a florist. The day they were to be delivered, they texted me and said they couldn't be delivered. These were a VERY important present for someone out of town and there was nothing I could do for her birthday except look stupid and apologize. If they had even told me yesterday, I might could have still gotten something to her. They sent me a discount code for my next order for my troubles. Are you kidding? I would NEVER order from them again!!!!!!Call
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Cons:
  • Unethical practices
  • Not delivered
  • Lying about delivery

Preferred solution: Make sure this NEVER happens to anyone else. When I'm sending something for someone's special day and you let me know the day of the occasion that you can't deliver, that's unacceptable!!!!! Y

User's recommendation: Call a florist directly. Do NOT use Teleflora.

Nikki C Tja

No delivery of same day flowers.

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Ordered same day sympathy flowers on 7/30/21. Still no delivery on 08/02/21. On line chat did not resolve my problem. They wouldnt tell me who the florist was so I could call them directly.
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Loss:
$123
Cons:
  • Did not let me know they werent fulfilling my order
  • No communication

Preferred solution: Delivery of flowers ordered with a larger basket of flowers. I want to see what is being delivered and if not acceptable I want to cancel my order with a full refund.

User's recommendation: Use FTD

Sarah O Dbc

027546****

I I send flowers to my sister on the 07/08/21 to be delivered on the 23/08/21 the flowers werent delivered, Code Dublin Reference 498750****16 Particulate 550032****12 The flowers were going to Pauline MC Donnall for her birthday
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Loss:
$85

Preferred solution: Deliver product or service ordered

1 comment
Sarah O Dbc

The flowers were never delivered I now would like my money back Please

Anonymous
map-marker Hudson, New York

Undelivered flowers

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DI ordered flowers to be delivered yesterday, and they were not. I cannot find any explanation and I'm having trouble getting in touch with someone from the company.
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User's recommendation: DO NOT USE THIS COMPANY!!

Bernardo S

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Verified Reviewer

Postponed order, the cancelled it and then said it was delivered just to not give back a refund

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On may 13th I order a flower bouquet to be delivered on may 24th, for my sister's birthday. On may 24th Teleflora did not deliver the bouquet, instead after a complaint from me they asked to reschedule to the next day. Even worse, next day they cancelled the order. And said they would give me a refund. Today I just received a "Thank you for order e-mail" saying my order was delivered and asking me to rate the service, but Teleflora had cancelled the order before. It seems Teleflora is making this on purpose to not give me back my money. Are purchase? Please let me know.
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Loss:
$60

Preferred solution: Full refund

User's recommendation: Never buy anything from then

BARBARA F Mnj

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Verified Reviewer

Not what was ordered

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Teleflora - Not what was ordered
Teleflora - Not what was ordered - Image 2
I am extremely upset, that I did not get what I ordered. I choose this item because I wanted purple, THE DESCRIPTION SAYS Lavenders and purples!..NOT PINK and BLUE!!! This was for my best friends funereal and she loved purple and they sent PINK and BLUE!! I call customer service, they tried to offer 50% refund I said no and they connected to a supervisor and she refunded all my money back and give a discount code for next time. I used that code yesterday for a family member delivered to different state! and again they sent the wrong followers even after I gave instructions if they could not provide what I ordered. DO NOT SEND UNTIL THEY SPEAK WITH ME!!!, I called them 3 times to have the florist call me and instead they changed my order to designer choice and delivered them anyway!!!
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Preferred solution: Have the florist call the customer when they requested

User's recommendation: They don't follow instructions, use another floral company. They can be trusted!!

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Sally H Dkc

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Verified Reviewer

Completely disappointed

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Teleflora - Completely disappointed
Teleflora - Completely disappointed - Image 2
I have ordered flowers from Teleflora for years. Never have I been so completely disappointed as my last order. I ordered flowers for a friend just out of the hospital. I ordered and wanted them delivered that day. I paid a $20 delivery fee. The flowers did not arrive that day. When I called I was told the florist tried and no one was home. I know for a fact that was untrue and the recipient was home. The next day I called again because they had not been delivered and it was mid-afternoon. When they were finally delivered that is when I was completely disappointed. The flowers looked nothing like what I ordered. I understand they sometimes need to substitute but this was ridiculous. The colors werent even correct. I will never use this service again.
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Loss:
$57

Preferred solution: Full refund

User's recommendation: Do not order from this service