Teleflora
Reviews and Complaints
Awful Flowers
Bate & Switch Operation
The company entices the buyer with amazing looking floral displays, then deliver an arrangement with a fraction of the flowers expected. Standard bate & switch operation.
I paid $100.00 for these flowers, as pictured in the below photo and received a quarter of the expected flowers. Very disappointing. Avoid this website like the plague, else face getting ripped off by a criminal retailer.
Contacted Teleflora's customer service department the very next day the arrangement was delivered by both phone and email and they refused to address my concerns. I informed them I would be contacting the attorney general's office in the state of California about the fraudulent activity of their company.
- Quality of product and customer service
Preferred solution: Full refund
Bait and switch
They just don't care. Teleflora is the worst!
It seems Teleflora is TRYING to lose customers. First given a 40% off coupon, then a 20% refund & finally, upgraded to a 50% refund (which I have yet to see).
It was a lot of work. I had to email back & forth, several times a day, for 4 days to get that much. I'm sick of dealing with them, but I am not happy & I don't consider this resolved.
Why couldn't they just replace the bouquet, as I requested? With the amount of money they spend on CS help to field complaints, they would be better advised to treat their florists fairly & provide quality products.
So terrible
Awful flowers
Total let down
*** quality and customer service
I received this arrangement late in the day on Saturday March 31st from creations of the heart florist in Houston Texas. It was poorly put together, very sparce and the roses were wilting.
The card attached to the arrangement didn't even have their company name and direct phone number on it and I had to search on the internet to find them (there was one phone number that was on the card, which turned out to be their fax number).
When I finally reached them and confirm that they had sent the arrangement, they made no apologies and said because my husband signed for the flowers, they could not send a replacement. I am contacting the person who sent them to me to get their money back.
A Total Fiasco!!!
False Advertisement
I ordered a flower arrangement called "Hold Me Close" for my mothers birthday. She received a flower arrangement that was NOTHING like the picture that I was lead to believe that she was supposed to receive.
I have called customer service for them to offer me a 40% refund which I declined, then they offered a 50% refund which I declined, then the customer service representative suggested that my mother return the arrangement to the florist which was an insult. I paid for a certain arrangement which was missing several types of flowers that were mentioned in the description. The ordered bouquet needs to be delivered or my entire investment needs to be returned period. I've called the corporate headquarters in Los Angeles, California and the Coordinator said she was going to have the President call me, a week has passed and I haven't heard from anyone.
I called the corporate office again today and the Coordinator sent me to the customer service department.
No one wants to own this Epic fail of a flower arrangement. I will never ever purchase another arrangement from Teleflora and I will spread the word to alert my family and friends that Teleflora's business practices are unethical and very unprofessional.
- Customer service
- False advertisement
- Stealing from consumers
Preferred solution: Full refund
Very Disappointing
TELEFLORA = Total Rip Off
I ordered a "premium" $129 heart shape bouquet of roses for my girlfriend for Valentines day. What was delivered was something completely different.
Not only was it not what I ordered, it was not of equal quality or size. See photos. Even assuming Teleflora has a substitution policy, which is there way of saying a false advertising policy, the policy says if your product isn't available. Well I ordered roses.
Are they alleging that in the entire city of Denver, there were not any roses? Even if they somehow claimed that, they included roses in the bouquet that was sent so that preposterous argument doesn't work either. Based on the facts, the product was clearly available and could have been made and delivered. They simply chose to deliver an inferior product so that they could keep the profit.
This is fraud, false advertising, bait and switch and numerous other legal infractions.
I'm a lawyer and considering filing a class action lawsuit. Get a hold of me if you're interested.
- That they fraudulently misrepresented the product
Preferred solution: Full refund
Horrible experience
Poor customer service and false advertisement
Ordered love and laughter bouquet 1st picture that is how bouquet suppose to look like. 2nd picture is what the recipient got.
What do you think about that, paid for a premium bouquet in a purple vase with a purple ribbon. It was to be a get well bouquet.
What is wrong with this picture. Teleflora won’t even give you a refund only some 20% off on next order, ridiculous!!!
DO NOT ORDER THROUGH THESE PEOPLE!
- That they fraudulently misrepresented the product
- Non english speaking person
Preferred solution: Full refund
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this company is usually outside the USA. they will only take the payment and send the local florist not even the 50% of what they charged the sender.
florist sometimes are forced to do the best they can with the budget given.. the best deal you will ever get is contacting the local florist directly.