Teleflora
Reviews and Complaints
What you see is not what you get
Client didn't receive even though I received delivery confirmation
Terrible CS dept & horrible first-time experience
On May 4th, I placed FOUR orders for flowers, two of which were going to two other states. I had never used this company before so this was my first time using them.
Towards the end of the online order, it asked me to check a box that said in the event that the flowers for the arrangement are not available, then others would be substituted AND that the substitution would be of THE SAME OR HIGHER VALUE THAN THE ORIGINAL ORDER PLACED plus they'd make it look as close to the original arrangement as possible. What arrived doesn't look close to anything of higher value than what I ordered. I thought I had to check that box to be able to place the order. The first woman agent on the phone (there were several times I called over a two day period) told me that I didn't have to check it.
Um, then why have it there at all? Why would someone want to drop at minimum $60 per order and say, "Oh, just send whatever you have laying around"? Of course not! They want exactly what they selected and paid for.
So far, one order hasn't shown up...mine...flowers for me. Everyone else's arrangements were received. I asked them to send me pictures of what they got. I got super pissed off at what I saw.
I'm too embarrassed to say, "Hey, you should have gotten these much prettier flowers but they sent that instead". I just dropped over $200 for this *** company and these so-called *** florists to send my family members *** flower for Mother's Day! I could have gone outside, cut some wildflowers and grabbed some branches off my trees, stuck them in a *** dollar store vase (not even one of the vases I selected arrived) and call it an arrangement. That's what these arrangements look like!
So here are four different florists in three different states and cities and all of them did an epic fail job. All of the arrangements were supposed to have roses. Not one of them has a single rose in it. The one arrangement that hasn't arrived I can't say if it will be the correct one I selected but going by what I read on here and what has been received so far, I'm not holding my breath nor will I accept the flowers if they do bother to send them out.
Oh, and that little "service" of bringing them to your door...$17.99. Yeah, a complete waste of money. So now to see what my options are and see if I can get a refund for all of this. Down below, if you can believe it, two of those arrangements are supposed to be the short, pink one and one is supposed to be the tall, pink one.
Could you guess they are supposed to be the closest they could come to being the original arrangement? I don't think they look anything like the ones I selected. There're only three there because, again, by the time I finished writing this, two days had gone by and no delivery of the fourth arrangement. I am going to push for a refund of the no-show arrangement and some kind of refund on the other three.
I will never use this business again. I don't know how they can stay in business with such terrible florists.
- Service
Preferred solution: Full refund
Bait and switch masters!
They are the EPITOME of the bait-and-switch game. Not only were my flowers delivered a day late, but they didn't even closely resemble what I ordered.
Very happy to charge my credit card immediately but it took them almost 48 hours to get a joke of an arrangement delivered. As you can see from the pictures, my requested arrangement was supposed to be 14 inches tall with a variety of red, white and blue flowers and sufficient filler. What my recipient that was an itty bitty 9" arrangement with hardly any flowers. After spending a total of 2 1/2 hours on the phone with six or seven different people, I got a whopping 50% credit.
Will NEVER EVER use them again. If I could give zero stars, I would.
- Staff tried to help
- Not getting what i had ordered
Preferred solution: Full refund
Vase of flowers with mostly greens and a few wilted flowers
Preferred solution: Deliver product or service ordered
Do not use this company
Terrible
Disappointing
Horrible! Never delivered
NEVER USE THIS COMPANY
Appalling, Dishonest and Abusive
Dishonest company
Please save your money and stay away from this company. They delivered a bouquet that had nothing in common to the one I ordered - much cheaper and tasteless option even though they claim that the substitution of equal value and quality will be made if some flowers/items are not available.
I also paid extra for the Deluxe option, which was such a waste of my money and time. The pictures are attached -: the one with the lamb is the bouquet I ordered and the second one is the one that was delivered.
They refuse to explain themselves and provide the full refund for such a shameful service.
My local Teleflora florist is HORRIBLE
This is the second Teleflora delivery that I received since moving to this area and the florist is HORRIBLE. The most recent arrangement didn’t even arrive in a container!
It was in a clear plastic plant coaster! Flowers were falling out and the used the most inexpensive flowers they could. Some flowers were already wilted and water was streaming out of the bottom of the wrapping wetting my floor. I feel terribly for the friends who ordered and sent the arrangement because it wasn’t cheap!
The florist was an amateur! This is not the first time I have had issues with Teleflora but I am determined to never use them again and advise my friends to do the same.
- Quality received
Don' t buy flowers from teleflora company.
AWFUL
Preferred solution: Full refund
- Prev
- 1
- ...
- 5
- 6
- 7
- 8
- 9
- ...
- 32
- Next
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
I ordered May 4 for delivery next day. Never received & haven't credited back. Customer service is absolutely lousy.