Teleflora

Dear Teleflora,

I am writing to express my extreme disappointment with the flower arrangement I recently ordered from your company. As a loyal customer, I have always trusted Teleflora to deliver beautiful and high-quality floral products, but my recent experience has left me utterly dismayed.

I placed an order for a festive Christmas flower arrangement, and the image displayed on your website was absolutely stunning.

However, what I received was a far cry from the vibrant, fresh, and expertly crafted arrangement that was depicted online. The flowers were poorly made, broken, dried, smaller than expected, and appeared old. It was nothing like what I had anticipated and certainly did not reflect the premium price I paid.

To make matters worse, after expressing my dissatisfaction, I was provided with another arrangement from a different florist, only to find that it was identical to the subpar product I had received initially. This inconsistency between the advertised product and the actual items I received is incredibly disheartening, and it has significantly tarnished my perception of your company.

As a customer who was eagerly anticipating a beautiful centerpiece for the holiday season, I was deeply saddened and disheartened to receive such a subpar product twice.

This experience has led me to doubt the reliability and accuracy of your marketing online. The fact that the product delivered does not match the representation on your website is absurd and completely unacceptable.

I sincerely hope that you will take this feedback seriously and address the quality control issues that led to this disappointing experience.

As we approach the festive season, I had hoped to share the joy of beautiful flowers with my loved ones, but instead, I find myself grappling with the frustration of a completely misrepresented and inferior product.

I urge Teleflora to rectify this situation and take the necessary steps to ensure that future customers do not encounter the same letdown. As a long-time supporter of your brand, I truly hope that you will work to regain my trust and uphold the standards of excellence that I have come to expect from Teleflora.

Sincerely,

Cindy

For Valentine's Day, or any other holiday, choose a DESIGNER'S CHOICE arrangement with a FLEXIBLE DELIVERY date (any day that week), consider a minimum spend of $100 or above before service charges, and tell the agent you want to tip the driver (15-20%). The floral arrangement shouldn't be the sole highlight of your Valentine's Day celebration; it's just one of many highlights during Valentine's week.

Remember, local florists are swamped during holidays; they're not making your day unpleasant intentionally.

While everyone believes their loved one should receive special treatment, it's essential to pay for what you want without assuming you're the exception. Avoid seeking discounts, promotional codes, or bargains. Be considerate and understanding!

Flowers are not cheap.

To address issues, contact the company you ordered from, not the local florist.

Local florists aren't obligated to assist you, even though it's their mistake. Companies like Teleflora offer a solid 100% money-back guarantee.

Ordered a Mother's Day arrangement for my wife and it was never delivered. The order status said delivered and even said my wife signed for it but that was lie.

She never got her arrangement. We called and complained and they gave me a 30% refund and a 30% discount on my next order as if I will ever use them again. I called again this morning and asked for a 100% refund and was told that they would file a complaint with the Florist and get my arrangement delivered as soon as possible.

At this point I am so frustrated since Mother's Day is over and we still do not have anything. Don't waste your money.

I had placed an order for Mother's Day a week in advance for delivery the Friday before Mother's Day for my Mother in law that has been in the hospital recovering from a broken hip for a month. Teleflora cancelled my order and didn't notify me.

When I called to change the delivery address due to my MIL being released from the rehab facility after breaking her hip I was told this order had already been cancelled due to suspected fraud and they had no other explanation. I was told I would have to call the next day to place a new order. When I did that they told me that they would not be able to delivery these until several days past Mother's Day! My delivery was originally set up for Friday 5/6 so they would be there in plenty of time for Mother's Day.

This company doesn't care at all about customer service. After reading some of these reviews I may have been lucky because at least they didn't deliver her a *** arrangement.

Definitely don't trust them to get your order where you need it on the day you need it! Horrible company and even worse customer service!

Telefloral was running a deal through American Express to provide a $20 reimbursement if you bought flowers. I bought my flowers and failed to notice they didn't charge my card.

A couple days after the deal expired the called to say they "couldn't run my card", so i gave them another card and complained about missing out on their reimbursement... the CS representative simply said I see, then proceeded to try my new card... which failed also. My card works for gas, so it isn't the card.

He then apologized for having to cancel my order. I ask for a supervisor, and get put on hold for 10 minutes, then disconnected.

I get an email a few minutes after that apologizing for the failure on their part and given a code to redeem to "make things right".

I go to their website to order the flowers and the prices are up $30 for Valentines day. The coupon is worth $15.