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1.6 Based on 103 reviews
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  • Customers like
    • Pictured flowers 4
    • Flowers not as pictured 2
    • Very disappointed 2
  • Customers don't like
    • Never got flowers 12
    • Customer service 8
    • Delivered product 8
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Ordered beautiful Zen arrangement. What was received had no resemblance with ordered item at all. Complained to Teleflora - was offered 30% refund. Didn't want to settle - requested full refund. They insisted on picking up unwanted item (what an embarrassment ). Pick up had to happen within 48 hrs from the delivery time. Recipient was supposed to be contacted to arrange for the pick up time - that never happened. It took me additional email to... Read more

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This company should not be in business. They ruined 2 special events, did not fulfill the order, I believe their associate that took my request did it on purpose.

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Terrible !! Never used this web .....

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Ordered Premium Enchanted Arrangement for my niece's 21st birthday and didn't receive the arrangement I purchased. Contacted customer service the day of the delivery about my dissatisfaction of the flowers. Customer service asked for more detial and I provided them with a picture of what was sent vs what I purchased. The response received was an apology and here is 40% discount coupon for future purchase. Why would I or any consumer use... Read more

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I ordered a sympathy plant for my Sister in law for her mothers passing. Originally it was suppose to be delivered same day. After confirmation I was informed by email that the plant was not available for delivery in her area on that day and to pick another arrangement OR change delivery date. I chose to postpone the date to the next day ( the day of the celebration of life) I received a confirmation email for the new date. Nothing was... Read more

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I placed an order for same day deliver at 11am on a Sunday. The website states that as long as the order by 12pm the order will delivered same day. At 11:45am I receive a phone call stating that my deliver would not be placed today because there are no florist available to make the delivery. I called Teleflora and they had me on hold for 18min before I was able to speak to the supervisor Grace. She tried to explain that the website would only... Read more

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Teleflora Sweet Little Lamb Baby Pink Bouquet Review from London, London
1 of 2

I ordered a premium bouquet for my sister who have just had a baby and when she sent me a picture of the arrangement, I was horrified! The flowers looked nothing like the one I ordered and less than half the size! To make matters worse, the flowers were FAKE!! Cheap fake flowers!! The website says "fresh" flowers. It's a complete LIE! I am beyond disgusted!! Never in a million years would I send fake flowers to anyone. How embarrassing!! It is... Read more

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Teleflora Sub-standard
1 of 2

I have never been so disappointed with the quality and presentation of a floral delivery before. What arrived looked nothing like what I ordered and, while the flowers were of the correct variety, it looked like something my five year old threw together in an unbearably ugly vase! See below - the one on the left was what I ordered, and the one on the right is what was delivered! I submitted a complaint to the company, however, I do not expect... Read more

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I ordered flower today, and sent me an email, and no phone call that my order was not available. This is some of the most terrible customer service I have received in quite a while. I have used you many times in the past, but will never use you again. A simple phone call that what I ordered was not available, would have been no problem. I guess this is the low class company that you are, and will never waste my money on your company again. A... Read more

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Teleflora - Ripped off for 2nd (and last) time
1 of 4

At Christmas I ordered the Thomas Kinkade arrangement for my sister and her husband. What they got looked nothing like the beautiful arrangement I ordered, even after I complained and the florist did it the arrangement a second time. It was, in fact, pretty scruffy looking. Today I sent the same couple the Basket Full of Wishes for their anniversary, and they me a picture of it. Instead of the lovely arrangement pictured on the website, they got... Read more

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